Have you ever wondered what the customer relationship management process is? Ever heard CRM and wondered what it meant? Well here we go through what CRM means and specifically the CRM process. Filmed ...

High ROI is a reality if you have a CRM solution in place. A fully integrated CRM can help your business make even more money ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver ...

Zurich Insurance Group has over 55 million customers around the world.The insurer built an AI tool into its agents' workflow to increase customer loyalty.This article is part of "Build IT: ...

Customer relationship management software (CRM) provides tools for small businesses to handle customer interactions in a scalable, centralized way. CRM solutions can also handle areas such as ...

Zoho announced that its customer relationship manager, previously only for sales teams, has been modified and enhanced with ...

Customers, whether they are new or have been loyal to your business for years, can be easily managed and categorized based on ...

ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill ...

One of the most valuable commodities throughout the digital age has become how technological tools can retrain individualized ...

LionDesk will remain operational through September, giving users time to migrate to Lone Wolf’s new CRM known as ...