Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

The UAE Motor Insurance Market encompasses various insurance products designed to cover vehicles against accidents, damages, theft, and liabilities arising from accidents. Motor insurance is mandatory ...

Customer acquisition might be the backbone of business growth, but customer retention is what sustains long-term success. In a competitive market where customers have endless options, reducing ...

or sales to better manage the customer experience through a deep understanding of customer needs, motivations, goals and behaviors. The resulting insights trigger recommendations and actions ...

The confusion means financial institutions must implement biometric processes to verify customer identities and monitor suspicious transactions. Rolling back the CTA accelerates a trend across the ...

Unlike traditional chatbots that depend on pre-programmed responses, ChatGPT can engage in nuanced conversations, understand context, and adapt to each customer's unique needs. This ability enables ...

Customer 360 doesn't just analyze data--it predicts, infers, and personalizes interactions with 2,500+ behavioral signals, anticipating everything from churn risk to price sensitivity. The ...