Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

Headquartered in Indian Land, SC, Movement Mortgage opened for business in 2008. It now operates in all 50 states and has ...

An illustration of a magnifying glass. An illustration of a magnifying glass.

In today’s world, reliability means more than just network stability — it’s about genuine customer service, memorable ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

Redefining What “Easy” Means for the Modern Consumer and Workplace FRAMINGHAM, Mass.–(BUSINESS WIRE)–In celebration of the Easy Button’s 20th anniversary, Staples is bringing back the beloved icon — a ...

According to a letter sent to the Ohio Department of Job & Family Services, the Charter Communications Customer Contact Center will be permanently closed with layoffs beginning on Aug. 15 ...

I am grateful to have been part of the first cohort of fellows at the Applied Social Media Lab at Harvard's Berkman Klein Center for Internet and Society ... The Toxicity Weather Report uses dynamic ...

The president’s hyped-up phone call with his Russian counterpart on Monday mostly served to highlight how far away any such breakthrough may be. And more importantly, looking ahead, it raised ...