From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

If you’re the manager (CEO, COO, or Head of Ecommerce typically), it’s your job to set this up and agree on it with your head of customer service. Agreeing on KPIs, budget, and monthly reports are the ...

The National Weather Service will resume translation services for non-English speakers starting Monday, reversing a controversial cut that came earlier this month. Damage left by a reported ...

Three former directors at a defunct firm have been rebuked after investigators found six-figure sums languishing in the client account. Source: Jonathan Goldberg The Solicitors Regulation ...