When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went ...

"Now, by the time consumers contact customer service, they've exhausted the many ways available to find an answer," Goodman says. "That means they're likely dealing with a complex issue that by ...

Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

Call MOHELA's customer service department with any questions: 888-866-4352. Many, or all, of the products featured on this page are from our advertising partners who compensate us when you take ...

Part of giving good customer service is giving accurate information even if the customer does not plan on making a purchase that day. By being able to give clients accurate inventory information ...

The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

Police say a pair of scammers successfully tricked a JPMorgan Chase customer into handing over hundreds of thousands of dollars. The unnamed 61 year-old female victim received a phone call from ...

11:15 am Thursday: Main city-county phone number down, city staff voicemails also unavailable People wanting to call government numbers in Lyon County or the city of Emporia are not having much ...

They said some customers have reported that a fake number is shown on ... customers where someone on the phone will demand payment or they will shut your service off, and out of fear, they go ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. There was a time, not too long ago, when customer service carried a certain elegance.

According to the City of St. Robert Facebook page, the call came from a fake internet-generated number. The city says out of an abundance of caution, the St. Robert Police Department responded ...