"Now, by the time consumers contact customer service, they've exhausted the many ways available to find an answer," Goodman says. "That means they're likely dealing with a complex issue that by ...

Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

The company will be joined at CCW by TeleVox, its sister brand within the West Technology Group portfolio. Both brands deliver AI-driven omnichannel solutions to power intelligent interactions and ...