For B2B marketers, customers expect seamless digital experiences that respect their preferences while providing smoother, ...

Forming a framework to evaluate growth opportunities can guide investment plans and help the team make informed, data-driven ...

Cisco report predicts agentic AI will manage 68% of customer experience interactions by 2028, transforming CX with ...

Datacor, Inc., a leading provider of process manufacturing, chemical distribution, and engineering simulation software, is pleased to announce a new partnership with mezzeIQ, an innovative B2B ...

From values to visual identity, this article explains what a brand really is – and why it’s far more than a name or a ...

And most customers who suffer a bad customer experience spread negative word-of-mouth. Recent research* conducted by B2B International found that only 14% of large B2B organizations are truly customer ...

Sonata Software boasts of a very strong partnership with Microsoft, AWS and many others. The company is a proud member of ...

The future of B2B CX is set to be defined by innovative solutions that ... Voice search and conversational AI are also becoming integral parts of the customer experience landscape. Voice interfaces ...

B2B buyers’ main pain points during the purchasing process are inaccurate pricing and shipping costs (40 percent), slow ...

mezzeIQ provides an advanced B2B software platform designed to offer an Amazon-like self-serve customer experience for food manufacturers. By automating customer service processes, enhancing order ...

BigCommerce announced that Moore & Giles, a prominent leather supplier, has launched new websites on its platform, enhancing its digital presence for both direct-to-consumer (DTC) and business-to ...

Let's face it: many B2B Customer Success initiatives are missing the mark. In an era dominated by subscription models and a ...