Amazon, and Uber are delivering," Leggett says. "So we're no longer comparing the customer service of, say, one financial institution to another. We're comparing the quality of service we get from ...

Howell police are urging residents to contact them if they have any information after an incident left one victim out $35,000.

For the second time in a year, Howell Township police tracked down and captured an alleged scammer by setting up a sting before any more money was lost.

We've reached a point where customers won't wait even a few seconds for an app to load or a login to work. In this new era of digital impatience, CIAM platforms have become business critical, serving ...

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Did you get a random refund from Amazon recently? You aren't alone. Several customers have reported they received a variety of amounts of money from products they ordered months or even years ago, ...

said Amazon took a one-time charge of approximately $1.1 billion in the first quarter related in part to “some historical customer returns” that were unresolved. The charge was also ...

Opinions expressed are those of the author. There was a time, not too long ago, when customer service carried a certain elegance. Whether you were in a boutique, in a hotel lobby, or even just on ...

In this article, we are going to take a look at where Amazon.com, Inc. (NASDAQ:AMZN) stands against other AI stocks surging on news and ratings. According to Daniel Ives, global head of technology ...