When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went ...

"Now, by the time consumers contact customer service, they've exhausted the many ways available to find an answer," Goodman says. "That means they're likely dealing with a complex issue that by ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.