Is the traditional command-and-control operations management model — which reigned supreme for decades in an era of relative stability and predictability — finally dead? All the signs we see say it is ...

After several months of dealing with markets in constant fluctuation due to the pandemic, most companies have taken the decision to close their doors and “wait until it all passes.” In some cases, ...

AI isn’t just another tool layer to plug into existing structures. It fundamentally changes how work should flow.

New solution helps companies prevent outages and business disruption, protect customer experience, and increase productivity across the cloud adoption lifecycle “Traditional operations management ...

Artificial Intelligence (AI) is evolving at a pace that has become difficult for many organizations to track. New foundation models arrive with claims of higher precision, stronger reasoning, and ...

A multinational telecommunications company in Europe standardized on BMC's Helix Chatbot to serve over 120,000 employees across all divisions with self-help articles and catalog items and support ...

Facing constant challenges to reduce costs, improve quality, and enhance the patient experience, the healthcare industry needs professionals who not only understand industry standards but also ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. The emergence of complex technology enabled selling systems – ...