Can't find a coupon code anywhere? With the growing "live chat" customer service trend, many operators are trained to hand out coupon codes to polite shoppers that simply ask. I did the research and ...

The new upgrade includes seamless integration with Salesforce which enables users to quickly share and transfer information between Comm100 Live Chat and Salesforce CRM so as to better manage their ...

DeskMoz provides desk services to its clients such as live chat operators, e-mail management service, ticket management and lead generation. It aims to strengthen the customer-centric organizations by ...

This gives the visitor a chance to correct the representative in a different manner, rather than repeat themselves and continue the confusion, which adds to the frustration.If a live chat is ...

Fast, easy and accurate — ask any consumer to describe good customer service and that is the likely response you’ll receive. Traditionally, people have reached out to call centers, confident that a ...

Graham is an experienced editor and journalist. He is the founder of Media-Insert Communications; the former editor of The Marketing Leaders, the Chartered Institute of Marketing’s Technology group’s ...

Getting hit by ransomware is nasty business at any time. But victims of some new variants of a ransomware sample called Jigsaw should count themselves a tad luckier than others. The purveyors of the ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Live chat has become ubiquitous as a sales and support tool for software ...

AIG Direct, a nationwide leader in direct-to-consumer term life insurance products, now offers consumers searching for affordable term life insurance online a helping hand with Live Chat. Randomly ...