Dallas police Maj. Israel Herrera, who oversees emergency communication, said the system used in 2017 was unable to process texts. After the city upgraded its communication service, the department ...

DALLAS – A new 911 system will soon be installed in the City of Dallas. An option with the new emergency service program will allow residents to text 911 for help. Texting 911 is a service ...

Cellphone users called 911 nearly 400,000 times a day last year. They also sent nearly 2 trillion text messages — but hardly any of those were to summon police, ambulances or firefighters.

DALLAS (1080 KRLD) - The city of Dallas is rolling out a new 911 system Tuesday that allows people to text for help, and dispatchers are getting some advice from a nearby agency that has been ...