If your enterprise is using technology to transform CX—and you probably are—who better to learn from (and with) than your peers within IT organizations? That’s why I’m so excited about the CX/Contact ...

Forget vanity scores. From real-time insights to account-level health, these companies are proving that smarter CX metrics drive real business impact. Integrated CX data. Technology companies are ...

First edition of ongoing quarterly benchmark finds QA coverage is increasing, AI is becoming central to strategy, and ...

How do calculate a link between CX and revenue? “The link between customer experience and revenue is simple,” says Dan Roche, head of marketing, KPMG Small Business Accounting: “if a company can’t ...