In an effort to bolster its contact center capabilities, Zoom today announced that it has entered a definitive agreement to acquire conversational AI and automation platform provider Solvvy. Upon the ...
A couple of months ago, market chatter began around Zoom investing in contact center, either by building a solution or acquiring a company outright. Some of the contact center as a service (CCaaS) ...
(MENAFN- EIN Presswire) EINPresswire/ -- Enterprise Technology Research (ETR) released its Observatory for Contact Center as a Service (CCaaS), giving a broader audience access to a report that is ...
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