I received an email with no locator number, so I called back ... A brief, polite email to one of the customer service managers at Virgin Atlantic or Chase might have helped.

Virgin Atlantic recently declared that its six-week Google Glass trial has been a raging success. The airline reports that by augmenting their customer service team’s capabilities with Google ...

The COVID pandemic put a huge strain on Virgin Atlantic Airway’s customer service operation. All its communication channels were flooded, whether digital, telephony, social, or via the CRM system, and ...