In five years’ Facebook will “probably” be “all video”, reported Facebook’s Head of Operations in Europe, the Middle East and Africa, Nicola Mendelsohn. She commented “we’re seeing a year-on-year ...

Customers can tell the the difference between someone who can really help them and someone just pressing automatic send buttons for pre-scripted platitudes. Here’s how to use online chat to deliver ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

Forbes contributors publish independent expert analyses and insights. I write about the impacts of computing & technology in manufacturing. This article is more than 5 years old. Chat bots are ...

Officials at Denver International Airport have introduced a video chat program that gives travelers the option to talk to a customer service representative remotely rather than in person amid the ...