Crisis Text Line shared user data with a for-profit sister company that optimizes the customer service experience. Credit: iStock / Getty Images Plus Crisis Text Line has ended its controversial ...

Crisis Text Line tried to make a business out of user data. It went terribly wrong. Credit: Vicky Leta / Mashable Years after Nancy Lublin founded Crisis Text Line in 2013, she approached the board ...

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Another week, another privacy horror show: Crisis Text Line, a nonprofit text message service for people experiencing serious mental health crises, has been using "anonymized" conversation data to ...