LONDON--(BUSINESS WIRE)--There are few markets that are as versatile and competitive as the telecom industry. With constant technological innovations and top market players attempting to increase ...

LONDON--(BUSINESS WIRE)--A global data analytics and advisory firm, Quantzig, that delivers actionable analytics solutions to resolve complex business problems has announced the completion of their ...

Customer churn remains a huge issue for telcos, but AI could be the key to changing that. Or, it could fail to live up to its ...

Cable and telecom companies have a rich history of customer service horror stories, but one area where they often excel despite famously poor customer care is reducing turnover, or churn. Healthcare ...

One of my Dutch compatriots has recently relocated from London to a beautiful part of the UK called the Cotswolds. It’s a rural setting with chocolate box villages, as many farms as Amsterdam has ...

Analytics is often associated with online marketing as a way to measure visits to a website and online commerce. Yet as brands increasingly rely on apps and websites to entice customers, they are ...

The telecommunications industry is growing, despite high customer churn rates. Overall U.S. telecommunications spending rose 4.9 percent in 2003, and is expected to grow to $1 trillion in 2007, ...

SK Telecom confirmed that customer information, specifically subscriber identification device (USIM) information, was stolen in a hacking attack, leading to increased customer churn to competitors.

Among the key findings from a recent churn reduction analysis pulled from entertainment technology and audience insights specialist TiVo’s Personalised Content Discovery Platform were that churn is ...