Through 2007, ill-defined IT deliverables, misaligned business expectations, and unknown performance levels, combined with economic pressures, will force more than 30% of IT organizations (ITOs) to ...

Proof that the premier process management program in American business has crossed over into mainstream consciousness is that a rock band in Northern Kentucky calls itself 6 Sigma. Even those who know ...

Every IT executive will tell you that delivery of quality IT services from a user point of view is their highest priority today. Much has been written recently about managing the quality of IT service ...

Six Sigma is largely touted in the business media. More than simply a concept, Six Sigma is a metric, a methodology, and a management system. Since its creation in 1986, it has gained such a solid ...

In October, my colleague Carolyn Duffy Marsan reported on Cummins, an engine manufacturer in Columbus, Ind., that hit $12 billion in revenue this year. Much of its success was attributed to the ...

Organizations aim to improve their processes’ efficiency and effectiveness by reducing waste, which creates a need for experts in project management frameworks and process improvement techniques such ...

Applying Lean Six Sigma quality management techniques allows service management professionals to eliminate activities that add no value to customers, decrease costs, eliminate defects, reduce ...

To the casual observer, Professor Wendy Martin is a smart, mechanical engineer who, before entering the world of education, built a successful career in the beverage container industry perfecting the ...

This is an approach to quality improvement based on the statistical work of Joseph Juran, one of two American pioneers of quality management in Japan. Sigma is a Greek letter used in mathematics to ...