Today, I'm going to share a list of customer service "baby steps." These are quick-win improvements you can make that won’t cost a lot or take too much time to show results; stuff you can dig ...

Self-service options, including digital messaging ... One of the best puts consumers first by creating a simple and easy customer experience.

Hal Becker writes that all of us experience poor customer service, even though the parameters for providing it really are pretty simple. I’ve got the perfect guide to great customer service ...

The lesson here is simple. Customer service isn’t all about formality and managing the negotiation (e.g. “If you buy an extra pair of pants, I’ll give you a 20 percent discount”).