Silverback AI Chatbot has announced ongoing development and refinement of its AI Assistant feature, reflecting significant shifts in how organizations manage digital communication, user interaction, ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

Fitness brand ClassPass says a recent move to improve customer engagement with tools from Braze means it is starting to - as they say in the business - ‘see results.’ The brand says the use of ...

Forbes contributors publish independent expert analyses and insights. Dr. Cheryl Robinson covers areas of leadership, pivoting and careers. When people think of pivoting, it is often limited to their ...

The way in which well-known music streaming platform Spotify can hold on to users depends less on headline-grabbing technical ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

The rise of the Customer Engagement Platform is being driven by increased focus on privacy and consumer demand for higher quality interactions with the brands they intend to buy from. In the last few ...

NPAW, the global leader in video business intelligence and predictive analytics, today released the findings of its 2022 Video Streaming Industry Report. The fourth iteration of its annual study ...

Munters Group is a global leader in energy-efficient air treatment and climate control solutions in industries where temperature control and humidity are essential, including food, pharmaceuticals and ...

Opinions expressed by Entrepreneur contributors are their own. Social media has changed the game for businesses worldwide. In today’s digital age, social media has become a crucial platform for ...