Retention has long been a challenge for many volunteer and combination fire and EMS departments, yet little research has been done on the subject. Thanks to support from a Staffing for Adequate Fire ...

LONDON--(BUSINESS WIRE)--CARFAX Canada, the country’s leader in vehicle history and valuation, announces the launch of a new service retention program called CARFAX for Life. The program is proven to ...

In this tight supply environment, the service department becomes an invaluable tool for securing trade-ins to feed dealership’s used and CPO departments. Now, Mazda Canada dealers have a new tool to ...

Quality of work and customer experience are more likely to drive vehicle service customers to return to a dealership for future maintenance and repairs than price, according to a survey conducted by ...

Most dealerships strive for one common goal — deliver high-quality customer service that drives repeat business. The most effective way to do that is to make sure departments are working together.