The basic sales process consists of establishing contact with a customer, developing a relationship of trust, presenting the product's value proposition, handling customer objections, closing the sale ...

Developed by Eric Berne in the 1950s, transactional analysis is a theory about personality and communication. At the center of transactional analysis lies face-to-face communications and three ego ...

If your business has separate sales and tech-development department teams, it’s safe to assume they’ve had communication issues in the past. Maybe your sales team promised an unrealistic deadline to a ...

Over the years, customer communications have grown into a prominent part of what an enterprise communications infrastructure needs to support. This started in the late 1990s with call centers, ...

Yes, “smarketing” is smart marketing, but that’s not the origin of the portmanteau. Coined by HubSpot, it actually refers to the blending of a company’s sales and marketing functions. Also called ...

Opinions expressed by Entrepreneur contributors are their own. Communicating and collaborating are two important factors in the world of sales. But we can’t do it properly without the right tools ...

Sales can often feel like a juggling act—balancing lead research, crafting personalized outreach, and following up across multiple platforms, all while trying to stay organized and efficient. If ...

I’m guilty of using all of the words I’m about to share with you when selling. Looking back, they have cost me money, influence and the opportunity to build deeper relationships. I have since deleted ...

Tomas Diaz has a message for anyone who thinks personal attention is dead in the era of e-commerce: It’s more vital now than ever. “We're all social creatures,” he says. “People want to feel ...

Overview Digital sales rooms create centralized buyer portals where sellers share proposals, content, contracts, and ...

Most companies assume their website speaks to the world the moment it goes online. But the truth is very different: a website written in only one language rarely reaches beyond its native audience.