A new strategy for customer-centric innovation is helping some of the world’s leading brands develop stronger online security and trust. Organizations like Microsoft are providing that blueprint for ...

The retail landscape is evolving at an unprecedented pace, and a recent survey of global retail executives reveals three ...

Business growth has become a CIO imperative, and revenue-minded IT leaders are fostering customer-focused cultures, cross-functional teams, and product-based approaches to deliver. Instead of ...

these innovations are designed to meet rising customer expectations and turn social care into a competitive advantage for brands. Scott Morris, Sprout's Chief Marketing Officer, emphasized the ...

Insurers need to shift to a customer-centric model to meet these expectations, an Arthur D. Little insight said. Insurers aim ...

shared today that businesses are increasingly turning to digital solutions to meet rising customer expectations for modern, multichannel communication. This shift is driving tangible growth ...

In the face of shrinking budgets and rising customer expectations, banks are increasingly relying on AI, according to a recent study by consulting firm Publicis Sapiens. As the study’s authors ...

B2B expectations are rising as well. To meet customer expectations, manufacturers must leverage new technologies to develop a digital supply chain, in which real-time tracking and advanced analytics ...

CMOs focus on delivering dynamic, real-time and personalized interactions to meet rising customer expectations. However, achieving this requires vast amounts of personal data, potentially risking ...

Customers' expectations are rising. Australian banks do the basics well, but the gap between leaders and laggards is widening as customer expectations rise. Australian banks need to invest in ...