The retail landscape is evolving at an unprecedented pace, and a recent survey of global retail executives reveals three ...

A new strategy for customer-centric innovation is helping some of the world’s leading brands develop stronger online security and trust. Organizations like Microsoft are providing that blueprint for ...

These tools are no longer optional but essential for meeting rising customer expectations for personalization, efficiency and customer service and support. This article explores the top trends set ...

these innovations are designed to meet rising customer expectations and turn social care into a competitive advantage for brands. Scott Morris, Sprout's Chief Marketing Officer, emphasized the ...

Business growth has become a CIO imperative, and revenue-minded IT leaders are fostering customer-focused cultures, cross-functional teams, and product-based approaches to deliver. Instead of ...

Customer expectations are rising, and so is the complexity of delivering great support. For businesses running contact centers, the difficulty isn’t just about answering questions quickly; it’s about ...

shared today that businesses are increasingly turning to digital solutions to meet rising customer expectations for modern, multichannel communication. This shift is driving tangible growth ...

Insurers need to shift to a customer-centric model to meet these expectations, an Arthur D. Little insight said. Insurers aim ...

In the face of shrinking budgets and rising customer expectations, banks are increasingly relying on AI, according to a recent study by consulting firm Publicis Sapiens. As the study’s authors ...

B2B expectations are rising as well. To meet customer expectations, manufacturers must leverage new technologies to develop a digital supply chain, in which real-time tracking and advanced analytics ...

CMOs focus on delivering dynamic, real-time and personalized interactions to meet rising customer expectations. However, achieving this requires vast amounts of personal data, potentially risking ...