Our language reveals our mindset. For decades, we've talked about "change management" and "change readiness"; terms that betray a fundamentally reactive stance. We manage what happens to us. We get ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

All of us encounter experiences in life when we may be temporally overwhelmed by a negative emotion, be it anger, pressure, nervousness, despair, or confusion. In these situations, how we choose to ...

When an organization undergoes change or disruption, there’s an enormous amount of value at stake. Despite these opportunities, most companies fall short: 80% fail to achieve their expected value ...

The ups and downs of the last few years have been a lesson on the importance of contingency planning across all industries, particularly legal. Businesses have had to pivot and rethink staffing to ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Solomon Thimothy There’s ...

The mortgage industry has witnessed its fair share of tribulations and transformations, but its response to those challenges and changes is often a tale of reactiveness. While no one can truly predict ...

We talk a lot about patient safety in the health care field, and for good reason. The real-world consequences of getting it wrong can be devastating for patients and their families. For me, patient ...

There is virtually no activity conducted by pharmaceutical and biotechnology companies that is not monitored for compliance. Requirements such as good laboratory practices, good clinical practices, ...