Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

There are certain professional skills that are relevant to any job in any industry. These foundational skills are valued by many employers, and having these skills can help you become a strong ...

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition. Future skills focus. Equip customer service teams ...

In today’s competitive job market, employers are actively seeking individuals who possess strong critical thinking and problem-solving skills. These two abilities go hand in hand, and together, they ...

Call center usage is growing and the need for skilled workers is growing with it. So what are the important qualities of a good call center agent? Businesses constantly measure call center agents ...