Editor’s note: This article is published after the passing away of Bob Alvarez. The draft manuscript was prepared by both authors. It has been lightly edited for style, length, and clarity. Nuclear ...

TROY, Mich.: 31 July 2025 — JD Power today announced the results of the inaugural U.S. Wireless Carrier Satisfaction Study, SM a new syndicated benchmark study that examines customer experiences ...

J.D. Power’s signature Initial Quality Study is evolving. For the first time ever, the analytics firm is incorporating data on dealership repair visits into the study’s customer surveys. This year’s ...

A new study from JD Power examining digital engagement by U.S. electric, gas and water utilities found variation in how effectively these companies support customer needs through websites and mobile ...