Zoom introduces next-gen Zoom Virtual Agent to automate end-to-end customer resolution

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% ...

Genesys Shifts Enterprise CX Strategy From LLMs To Large Action Models

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...
CMSWire

Zoom Virtual Agent 3.0 Adds End-to-End AI Resolution for Customer Service

Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds ...

Zoom unveils new 'Virtual Agent 3.0' for improved customer service automation

Zoom (ZM) launches Virtual Agent 3.0 with advanced AI for customer service—faster resolutions, smart handoffs, and big time savings.
Seeking Alpha

ibex Unveils Wave iX AI Virtual Agent; Setting a New Standard for AI-Powered Customer Support

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...