Orlando – Delta Air Lines is beginning an aggressive push to highlight operational performance to corporate customers. Among its efforts is a promise to compensate its customers financially should its ...

An AI-powered approach hospital operations optimizes staffing and patient flow, addressing financial and staffing challenges in health systems.

Workplace safety methods focus on controls implementation, while Human Operational Performance Theory (HOPT) focuses on risk reduction and safety improvement. Safety in industries such as energy, ...

The theory of constraints, developed by Dr. Eliyahu Moshe Goldratt in the 1980s, identifies factors preventing your company from reaching its goals. The theory measures operational performance in key ...

Most pharmaceutical companies pay considerable attention to the operational performance of their clinical development enterprises. However, despite much anecdotal discussion of performance drivers — ...

Alaska Airlines jets at Seattle-Tacoma Airport. The airline touted its performance during summer 2023. Photo Credit: Alaska Airlines Alaska Airlines is touting its operational performance this summer, ...

Key performance indicators (KPIs) are the compass that guides businesses toward their goals. They can help you make data-driven decisions, but they can also point you toward your true north: customer ...

Striving for operational excellence is crucial for business success today. In a previous article, I discussed driving operational success through an effective annual planning process. I encouraged ...

Whether you are currently an operations manager or are looking to be one in the future, there are some performance goals that all current and future operations managers need to have. They play a key ...

The MBOP index declined to 56 basis points during the week of June 20, a deterioration of 47 bps from its recent low two weeks earlier, while the USGOP index deteriorated less, to 32 bps. The combined ...