This article was produced by National Geographic Traveller (UK). When British Airways (BA) launched its revamped frequent-flyer scheme on 1 April, it probably didn’t anticipate the furore that would ...

THE best loyalty schemes to save money on your shops have been revealed. Researchers surveyed customers of 51 major retailers ...

In December, British Airways caused quite a stir with frequent customers by overhauling its loyalty programme. From 1 April 2025, Executive Club will be renamed The British Airways Club, with access ...

After years of comparison shopping for hotel deals, holidaymakers are finding that the simplest option – booking directly – often wins out. A recent Which? survey revealed that joining a chain hotel’s ...

Shoppers have nearly £31 banked in loyalty points on average, with 45% planning to save them for bigger seasonal spends and cost of living pressures ...

2,200 people were surveyed as part of the Retail Loyalty Index, which looked at loyalty programmes at 51 major UK retailers.

British Airways reignited the great loyalty debate in the U.K. when it revamped its frequent-flyer program earlier this year. The precious points used to be accrued by passengers for the miles ...

A total of 2,200 people were surveyed as part of the Retail Loyalty Index, which looked at loyalty programmes at 51 major UK retailers.

Travel has changed a lot since the days when families chose between brochures and fixed packages in a high-street travel agency. Travellers today plan holidays and search for deals using apps, credit ...

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Where can loyalty schemes go in 2018? Do the same methods work to hook customers? And what about new technology? In this video interview Christopher Chang, general manager of loyalty operations at ...