The self-serve Knowledge Base (KB) is full of information about Miami University’s technology environment. Articles about signing up for classes, locating your Banner ID, and downloading Microsoft ...

Each new account team member needs to be educated on your business, products, processes, contracts and the people responsible for them. Such a transition at the end of a critical quarter or technology ...

As companies look to implement GenAI solutions into their technology stack, knowledge bases are proving to be a good place to start. However, companies will not be able to take full advantage of all ...

Ashok, CEO of UnfoldLabs, is an innovation veteran who believes in making the world a better place with futuristic technology products. The global market for knowledge management (KM) was worth $381.5 ...

This post talks about the best free knowledge base software available for Windows 11/10. A knowledge base software is basically a database that is used for creating, storing, organizing, and managing ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...