We list the best help desk software, to make it simple and easy to sort out customer and staff issues from a single platform. Whether your support team is working internally or in a customer-facing ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing services, broadening the company’s workforce solutions to support ...

Opinions expressed by Entrepreneur contributors are their own. Employees are an integral part of any organization. Employers should recognize this and work hard to take care of employee needs.

Stop paying lip service to service when it comes to the IT help desk. These frontline workers have insights into system performance and user experience that can make your business run better. The help ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...