Why is integrated service delivery, leveraged by technology, so hard to do? It's not a problem with the IT, any CIO will tell you. Rather, the trouble lies in the political challenge of rewiring a ...

Integrated community equipment services (ICES) face mounting difficulties; the question is whether to outsource or insource, but there may be a better way writes Justin Galliford, Norse Group CEO.

A Virginia-based consultant on Monday pitched the merits of combining workforce and social services programs to provide what he called an integrated service delivery model and a "one-door" approach to ...

(Suva, Fiji / Nuku'alofa, Tonga) The integrated public service delivery in Fiji and Tonga, better known as the REACH project, is being scaled up with funding support provided by the Government of ...

It is not enough to be efficient in delivering services to your city’s constituents–you need deliver them in the ways, and via the channels, that people prefer. Over the years, rigid departmental ...