Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and then some. Interactive Voice Response (IVR) analytics is a practical approach ...

Members of Pew Research Center’s American Trends Panel (ATP) complete all surveys online. Our goal was to determine whether adding the option to complete surveys through inbound interactive voice ...

Zappix, a provider of visual IVR and mobile app authoring technology, is now offering a big data analytics suite as part of its Visual IVR platform. The Zappix system allows companies to provide ...

Looking for a secure way to automate collections? We’ll walk you through the steps of setting up IVR payment options for your business, including necessary software and troubleshooting tips.

“Press 1 for accounts; press 2 for technical support; press…” Interactive voice response systems have permeated almost all aspects of customer experience, but getting IVR right is tougher than it ...

Syntellect Inc., a leading provider of Customer Interaction Management solutions, has announced that their new Phoenix Data Center is fully operational, thereby increasing their capacity to provide ...

Is your business overwhelmed by phone calls? Companies of all sizes are finding relief with the help of interactive voice response (IVR) systems. By automating routine inquiries and routing callers ...