Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

"What executives may not realize is that, in recent years, key technologies such as voice recognition (VR), interactive voice response (IVR), call routing, customer information management, middleware ...

In today’s world of customer service, the use of digital messaging channels is steadily rising, so it’s easy to overlook how central voice and telephony are for connecting brands to their customers.

Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves ...

I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

Advances in call center hardware and software technology have enabled support teams to cut down many common call center issues. Of all the businesses affected by the COVID-19 pandemic, call centers ...

SAN FRANCISCO, March 20, 2017 /PRNewswire/ -- Inference Solutions, (www.inferencesolutions.com) the global leader in the delivery of cloud-based IVR and complex call handling solutions, today ...

Reader’s Digest Association Inc. anticipates the number of customers who enter account numbers into its interactive voice response (IVR) system will increase 50 percent, following the installation new ...