Typically, ITIL helpdesk products are aimed at the IT service desks that support larger enterprises, while those that avoid the standard tend to offer more intuitive, if less feature-rich, user ...

INCLINE VILLAGE, Nev., Jan. 21, 2022 (GLOBE NEWSWIRE) -- MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet's latest research on ...

The SLM Corporation has made a lot of big changes to its business in the past few years, not the least of which is its new approach to IT service and support. "We have taken literally hundreds of ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--KACE™, the leading systems management appliance company, today announced its KBOX™ Systems Management Appliance now offers significantly enhanced support for ...

For many local CIOs, the term IT infrastructure library (ITIL) sounds more like another acronym-based concept for vendors to pitch new and puzzling products. But ITIL is no longer a buzzword. It has ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

Manual ITIL implementations are costly and time-consuming, and they can compromise the uniformity of critical management processes. The CA Service Management Accelerator enables customers to unify ...

When Mead and Westvaco—the country’s two largest forest products and packaging companies at the time—merged in early 2002, Jim McGrane, then the vice president of process development at Mead, was ...

CA introduced a new set of software, services and training programs June 27 that aim to help its customers implement and automate yet another set of regulations, IT Infrastructure Library best ...

What has always been seen as the biggest drawback to implementing ITIL (Information Technology Infrastructure Library)? It’s the time and effort required to create, build, and document ITIL processes.