NPS isn’t going anywhere (we think). Here’s how to interpret it, strengthen it and fit it into a modern CX measurement strategy. In a world where every customer's opinion can be amplified through ...

Loyal patients are an asset to any health care business since they are more likely to refer other potential clients. That’s why patient feedback is vital for the company’s decision-making processes.

Don’t solely rely on NPS. Although Net Promoter Score is an insightful metric, it should be used in tandem with other feedback benchmarks. Utilize ML and AI. Take advantage of cutting-edge technology ...

There is a sure-fire way to increase your company’s Net Promoter Score (NPS) or the likelihood that customers will recommend you to others. There’s also a sure-fire way to learn about your operational ...

A recent article by VisitPay reviews and analyzes Net Promoter Scores® findings for patients who use the company’s patient financial engagement platform versus those who do not use the platform.

Customer retention is the most efficient growth lever for any business, yet companies often struggle to balance the near-term highs of new customer growth with the importance of retaining (and ...

In 2003, I invented the Net Promoter score as a way to measure how well companies generate loyalty among customers. Almost two decades later, I still believe in Net Promoter scores: The growing body ...

Well, it's about time! About time that someone has realized that American businesses' favorite metric, the Net Promoter Score (NPS), is nothing more than management snake oil, that is. A few key ...