Among the reforms spelled out in the Affordable Care Act is development of two fundamental activities largely absent in health care — recognizing and rewarding quality care. The first, and possibly ...

We rate Uber drivers, restaurants, Amazon delivery, and much more, but when it comes to our own health experience, we often have little to no data. That’s especially scary because the business model ...

Service businesses must emphasize quality control as much as businesses focused on manufacturing and sales, but the absence of physical products introduces a host of challenges to the quality-control ...

As someone who leads an integrated health care delivery system, this is a question I frequently find myself asking. The obvious answer, of course, is to develop measurements based on treatment ...