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The etiquette coach advises against bringing smelly food on the plane, rushing to get off the flight, and shooting parents ...
By responding with curiosity instead of defensiveness, you're holding up a mirror. Often, that's all it takes for the other person to walk back their offense. Second, you shift the power dynamic.
By responding with curiosity instead of defensiveness, you're holding up a mirror. Often, that's all it takes for the other person to walk back their offense.