Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer ...
The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Janelle Dieken Inflation ...
It's now established that the pandemic accelerated the transformation of every industry by forcing much of the world to swiftly digitize most facets of daily life, with some industries on ...
TROY, Mich.--(BUSINESS WIRE)--With average daily room rates at hotels in North America now averaging nearly $150—roughly 15% higher than pre-pandemic levels, 1 —hotel guests have become more critical ...
SAN FRANCISCO--(BUSINESS WIRE)--According to Zendesk’s CX Accelerator report (NYSE: ZEN), 'exceptional' is what businesses must strive for when it comes to meeting customer expectations. Yet ...
Shopping used to be an event—smiling greeters, meticulous window displays, perfume-sample sprayers, retail workers with the sole job of helping you pick out and try on clothes. Back in the 1950s, ...
In recent years there has been growing discussion on the ability of financial institutions to adapt their services to the expectations of digital-first customers. What should financial businesses ...
The third-party hotel management market is a unique niche for which there is very limited information available on competitor performance on guest satisfaction. While hotel operators rely on ...
Traditional methods for identifying issues affecting retention, such as delayed surveys with low response rates, potentially biased table visits, and outlier-prone online reviews, often fall short.
The metaverse, a virtual reality–based successor to the internet that is populated with live people, is yet another new digital space where brands can more fully engage with their customers. But, many ...
Hosting overnight guests can feel like a hospitality test you never signed up for, especially when you start tallying the ...
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