Student debt repayments are expected to resume in the months ahead ... each borrower and the minimum number of hours customer service centers must open each week. These cuts couldn’t come ...

As student loan repayment requirements resume this month, some borrowers are experiencing customer service issues with ... she covers business and personal finance. She previously worked at ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Service shutoffs for non-payment will resume on May ... for customers with financial hardship since March 2020. The last thing we want to do is shut off service to any customer.

The financial ... as a hot spot for customer experience (CX) transformation initiatives. Under pressure from disruptive competitors, the pandemic-driven shift to digital service provision, and ...