To help you understand what good customer reviews look like – so you know what type will genuinely boost your business’s reputation – we give you 20 solid examples of customer reviews. A good review ...

Assume the customer is right, and look at what your business did wrong to generate the complaint. For example: Is your return ...

2. Create a Scale Once you’ve logged customer comments from various channels, you’ll have examples ranging from upbeat suggestions to aggressive complaints. Create an intensity scale using ...

If you’re already rolling your eyes at how dreadfully trite that sounds, consider this: a Harvard Business Review study found that when businesses respond to customer reviews -- good or bad ...

Although many of the brand’s products meet customer standards, its traditional basil pesto is one that has received a number of negative reviews. Some of the complaints report that the taste is ...

The Ritz-Carlton, for example, allows front-desk personnel ... Collect and openly share data. Log customer complaints in a database that’s accessible to all levels of the organization.

The stock trading app Robinhood — a major player in last month's stock market frenzy — has long drawn complaints about its customer service, leaving users to fend for themselves, a CBS News ...