To help you understand what good customer reviews look like – so you know what type will genuinely boost your business’s reputation – we give you 20 solid examples of customer reviews. A good review ...

Assume the customer is right, and look at what your business did wrong to generate the complaint. For example: Is your return ...

Although many of the brand’s products meet customer standards, its traditional basil pesto is one that has received a number of negative reviews. Some of the complaints report that the taste is ...

The Ritz-Carlton, for example, allows front-desk personnel ... Collect and openly share data. Log customer complaints in a database that’s accessible to all levels of the organization.

The stock trading app Robinhood — a major player in last month's stock market frenzy — has long drawn complaints about its customer service, leaving users to fend for themselves, a CBS News ...