Your Explanation of Benefits (EOB) is one of the most important healthcare documents you receive, yet many people never read ...

Within the last year, Congress and the Departments of Treasury, Labor, and Health and Human Services have issued a host of new rules that aim to improve healthcare cost transparency and encourage ...

Member responsibility is an expensive workflow. When the EOB-to-payment experience is confusing for members, it drives repeat contacts, escalations and exception handling across service, claims and ...