When I visit my aging mother in the Midwest, I watch as she sits at her computer endlessly scrolling on Facebook. Like many of us, her use of social media has gone far past simple utility (“I need it ...

Breakthroughs, discoveries, and DIY tips sent six days a week. Terms of Service and Privacy Policy. The internet is a confusing place and some of that is on purpose ...

The company has reached a settlement with the FTC to refund customers who signed up via 'challenged enrollment flows.' Here's what that means. Inside Amazon’s ‘Iliad Flow,’ the deceptive UX at the ...

Turns out, there is a dark art of web design. Inventory trackers, countdown clocks and fake reviews are rampant on e-commerce sites, and all are used to influence how consumers buy. But their contents ...

There's no denying it — the internet is annoying. From endless website pop-ups and unavoidable cookies that track your every online move to chirpy "notifications" that try to shame us into registering ...

Amazon has been fined in Poland for misleading consumers about the conclusion of sales contracts on its online marketplace. The sanction, of close to $8 million (or in local currency: PLN 31,850,141), ...

When surfing the internet or shopping in online stores, users frequently encounter design decisions that aren't made by chance. These so-called "Dark Patterns" are design patterns intended to ...

You may not be familiar with the term “dark patterns” but the manipulative design phenomenon is ubiquitous in the apps and services we use every day. Dark patterns nudge consumers to make choices that ...

“Dark patterns” have increasingly been the focus of legislative and regulatory scrutiny. Yet the phrase is never used in business. No business designs a website, mobile app, or business process with ...