Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Customer success is essential for any startup, at every stage. It’s what ensures customers are engaged, adopting, and gaining value from your product. But many startups get customer success wrong.

At the top of this list is Customer Success (CS), a department intended to drive customer satisfaction and retention, yet often falls short due to misalignment with its core purpose. The issue ...

Customer success platforms (CSPs), or software designed to help business-to-business companies manage and monitor their customer success efforts, are increasingly in demand. According to a ...

For many technology vendors, customer success is measured by how successfully the customer implements and adopts their products. At diginomica, we've long argued that this view is far too narrow — ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company ...

That’s where customer success software comes into play. One of the interesting aspects of this deal is that no money is changing hands; instead it’s about combining the two entities to take ...

BY Kathleen Lucente I’ve been thinking a lot about customer success stories and why so many companies either shy away from them or can’t consistently pull them together. As a journalist ...

But the truth is, even small businesses can use simple automation tools to improve customer success. Customer success automation is the process of using technology to automate tasks and procedures ...