New research estimates that staff spend an average of one day a week dealing with problems. But as our readers tell us, some companies find a way to go the extra mile Since the Covid lockdowns, many ...

A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...

Wizz Air has been named the UK airline with the worst customer service, finishing below both Ryanair and British Airways in a new Which? survey. In May 2024, the consumer champion conducted an online ...

New research has revealed disparities in customer service experiences across the UK. The largest proportion of people receiving poor customer service are in Northern Ireland, while the highest ...

UK Power Networks, an organization that has to make sure electricity gets through to 20 million UK customers, says that its use of cloud-based ‘contact-center-as-a-service’ has boosted both customer ...

00:05, Wed, Jul 31, 2024 Updated: 09:55, Thu, Aug 1, 2024 Ryanair may have a reputation for poor customer service - but it's been named as only the second worst airline in the UK, according to the ...

I HAVE seen over the years a significant diminishing in the quality of customer service in the UK with regard to services and goods and this is something that needs to be addressed if we want to have ...