At 12 years old, customer service and experience expert Shep Hyken started his first business as a birthday party magician. It was then that his parents first instilled in him the importance of ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Buying a new car is like planning a wedding: stressful and expensive — and distracting from the day-to-day changes that are about to become your new normal. Data analytics firm J.D. Power tries to ...

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...

A new report, based on interviews with more than 8,000 U.S. internet customers, ranks providers across multiple ...

Las Vegas-based Allegiant Air is the third-best North American airline for customer satisfaction in the economy and basic economy category, trailing Delta Air Lines in second place and longtime leader ...

Joe Supan is a senior writer for CNET covering home technology, broadband, and moving. Prior to joining CNET, Joe led MyMove's moving coverage and reported on broadband policy, the digital divide, and ...

Customer satisfaction in retail is on the upswing, and online retailers such as Amazon are at the top of the list, according to a new survey. The overall survey was based on 31,293 completed surveys ...

Customer satisfaction in retail is on the upswing, and wholesalers, such as Costco, are at the top of the list, according to a new survey. The American Customer Satisfaction Index’s (ACSI) annual ...

Grabbing takeout has gotten more expensive, but customers' loyalty to a certain chicken chain remains unshaken, according to the American Customer Satisfaction Index. Atlanta-based Chick-fil-A leads ...

Fast-casual concepts aren’t just taking share in the restaurant business. They’re bringing up customers’ overall satisfaction with limited-service restaurants. According to the latest research from ...