151; -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer service representatives at call enters. But former service ...

A few tips can help you ensure that you're making the most of this customer service opportunity. Your front desk should be staffed at all times during business hours. If customers have to wait for ...

Learn More Salesforce-owned customer support app Desk.com has added a new “achievements” feature to motivate service representatives to earn badges as they help more people. Desk.com launched ...

Commissions do not affect our editors' opinions or evaluations. Customer service representatives are critically important to meeting your business goals and objectives, as well as ensuring the ...

Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...

People contact customer service when they need help with their product or service, and it's the rep's job to solve whatever problem the customer brings to the table. The best customer service ...

To help you resolve some common water billing problems, we read through their entire customer service manual so you can advocate for yourself. All representatives use "Banner," a billing and ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...